Please Note: Refunds, returns, or replacements are available only if your order does not arrive, arrives damaged, or is defective.

To process a claim, photos are required as evidence of the issue.

Refunds or returns due to change of mind are not accepted.

According to the International Commercial Terms (Incoterms) established by the International Chamber of Commerce (ICC), it is the buyer's responsibility to provide the correct shipping address.

RETURNS

Return Eligibility

You may request a return only if the product is defective, damaged, or you received the wrong item.

Change-of-mind returns are not accepted.

Product Conditions

The product must be unopened and in its original packaging.

Shipping Costs

Return shipping costs are borne by the customer.

If your return request is accepted, we will send you detailed instructions for sending the package.

Items returned without prior approval will not be accepted.

If your country of residence is outside Spain, the return transit time may be longer than expected.

Once the product arrives at our warehouse, it will be inspected to ensure it is intact.

Refunds will be processed only after the inspection is completed and approved.

For any return questions, you can contact us at: mtkkitchenofficial@gmail.com

Damages and Issues

Please inspect your order upon delivery.

Contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty, hygiene products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a replacement item is to request a return first.

Once accepted, you may place a new order for the item you want.

Refunds

We will notify you once we have received and inspected your return.

If the refund is approved, it will be issued to your original payment method within 10 business days.

Please allow additional time for your bank/credit card provider to process the refund.

If you have not received your refund after the standard processing time, please contact us at mtkkitchenofficial@gmail.com.

Non-Delivery Refund

If your package does not arrive within one month from the purchase date, we will issue a full refund to your original payment method.

Thank you for choosing MTK KITCHENWARE.

For all inquiries, questions, or if you would like to share your experience with us, please feel free to reach out via email.

For customer inquiries, affiliate matters, or any other business-related questions, please contact us at:

mtkkitchenofficial@gmail.com

Our team is here to assist you with information about our products, your orders, or affiliate opportunities where you can earn up to 20% commission by helping us promote the shop on TikTok and Instagram.

Thank you for choosing MTK KITCHENWARE!

Last updated: December 7, 2025

MTK KITCHENWARE™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MTK KITCHENWARE™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.

Marketing and Advertising.

Security and Fraud Prevention.

Communicating with You.

Legal Reasons.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf.

With business and marketing partners to provide marketing services and advertise to you.

When you direct, request us or otherwise consent to our disclosure.

With our affiliates or corporate group.

In connection with a business transaction or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. You should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority.

Security and Retention of Your Information

No security measures are perfect. We cannot guarantee "perfect security." Information retention depends on our operational, legal, and contractual obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access / Know; Right to Delete; Right to Correct; Right of Portability; Right to Opt out of Sale or Sharing; Managing Communication Preferences.

If you reside in the UK or EEA, additional rights apply.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Transfers

We may transfer your personal information outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

MTK KITCHENWARE™

OVERVIEW

Welcome to MTK KITCHENWARE™. The terms “we”, “us” and “our” refer to MTK KITCHENWARE™. MTK KITCHENWARE™ operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MTK KITCHENWARE™ is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products accurately. However, colors or product appearance may vary depending on your device.

We do not warrant that product appearance, quality or performance will meet your expectations.

All product descriptions are subject to change without notice. We may discontinue any product at any time and may limit product quantities per person, region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. MTK KITCHENWARE™ reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance.

We must receive and process your payment before your order is accepted. We may be unable to accommodate cancellation requests after acceptance.

If we do not accept, change or cancel an order, we will attempt to notify you using the details provided at checkout.

All purchases are subject to our Refund Policy [LINK].

You represent that purchases are for personal use only and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price in effect at the time of purchase is the final price.

Unless stated otherwise, prices do not include taxes, shipping, handling, customs or import charges.

You must provide accurate and updated billing information. You represent and warrant that:

(i) your payment information is true and complete;

(ii) you are authorized to use the payment method;

(iii) charges will be honored;

(iv) you will pay all posted prices, taxes and fees.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs or events outside our control.

Risk of loss transfers to you once items are handed to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, video, audio, trademarks and logos, is owned by MTK KITCHENWARE™ or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial use only.

You may not reproduce, distribute, modify, publicly display or create derivative works without our written consent.

MTK KITCHENWARE™ names, logos, designs and slogans are trademarks of MTK KITCHENWARE™.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or liability. Your use of such tools is at your own risk.

Future new features or tools will also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites or materials. We are not responsible for the accuracy, content or policies of third-party sites.

You access third-party sites at your own risk. Any complaints or claims about third-party products or services must be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

MTK KITCHENWARE™ is powered by Shopify. However, all sales are made directly with MTK KITCHENWARE™.

Shopify is not responsible for any issues related to your purchase. You expressly release Shopify from any claims related to your transactions with MTK KITCHENWARE™.

SECTION 10 - PRIVACY POLICY

Your personal information is subject to our Privacy Policy [LINK], and certain data is also subject to Shopify’s Privacy Policy.

Because Shopify hosts our store, Shopify may collect and process personal information as needed to operate the Services.

SECTION 11 - FEEDBACK

If you submit any Feedback (ideas, reviews, suggestions, etc.), you grant MTK KITCHENWARE™ a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, publish and distribute such Feedback.

You represent that you own or have rights to your Feedback and that it complies with these Terms.

We may remove Feedback at our discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We may correct errors or update information at any time without notice, including after an order is submitted.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful, fraudulent, harmful or abusive purposes. Prohibited actions include but are not limited to:

• violating laws

• infringing intellectual property

• transmitting misleading information

• uploading malware

• spamming or scraping

• impersonation

• interfering with security features

We may suspend or terminate your account for violations.

SECTION 14 - TERMINATION

We may terminate your access to the Services at any time without notice. You remain liable for all amounts due up to the date of termination.

Sections that should survive termination will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without warranties of any kind.

We do not guarantee uninterrupted, secure or error-free service.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, MTK KITCHENWARE™ and its partners, employees, agents, service providers and licensors shall not be liable for any direct, indirect, incidental, punitive or consequential damages, including loss of profits, data or savings, arising from your use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless MTK KITCHENWARE™, Shopify and affiliates from claims arising from your breach of these Terms or violation of any law or rights of a third party.

SECTION 18 - SEVERABILITY

If any provision is unlawful or unenforceable, the remainder of the Terms remains valid.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not waive it. These Terms constitute the entire agreement between you and MTK KITCHENWARE™.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights without our written consent. We may assign these Terms without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws and courts of the jurisdiction where MTK KITCHENWARE™ is headquartered.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: mtkkitchenofficial@gmail.com